We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you. By using our website www.traviltu.com (henceforth referred to as Traviltu travel agency) which also comprises of the mobile site, smartphone app platforms such as iOS, Android and Windows (altogether referred to as “site”), you consent to this use. This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.
When you use services provided on this website and/or mobile application, you will be asked to provide certain information:
We will store your personal information in a secure and encrypted format. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.
Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.
Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.
If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.
In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfill a contract with a third party for your benefit or to disclose information which we are required to do by law or requested from us by a regulator.
When you use a mobile app, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
In addition to the same information we collect and use when using the Traviltu website, we also use some other information that we collect automatically when you use our mobile apps. Specifically:
The www.traviltu.com website (henceforth referred to as Traviltu or ‘the website’ or ‘the company’ in all policies, T&Cs and FAQs), including the mobile site, smartphone applications for iOS, Android and Windows is operating in the UAE under its UAE entity,
By accessing and using the website and app, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant that you possess the legal right and ability to enter into this Agreement and to use the website and app in accordance with all terms and conditions herein.
Traviltu tries to ensure that the information contained on the website is as accurate as possible. However, inaccuracies may arise from time to time. The website and/or any of its sister companies accept no responsibility for any errors in the information contained on the Traviltu website.
The website contains information about the products and services Traviltu and/or any third party is offering. This information and all other material on the website are provided in good faith. By using the website you agree and acknowledge that the website may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the website at any time without advance notice. Changed terms and conditions will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through the website. You should read these terms and conditions every time you visit the website to ensure that you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the website after any change is deemed to be your acceptance of the modified terms and conditions.
While the website uses all reasonable endeavors to make the website and associated services available, the website cannot guarantee that they will operate continuously or without interruption.
The website makes no representations or warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.
Your access to and use of software and other materials on, or through the website is solely at your own risk. The website makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.
Subject to applicable law, under no circumstance is Traviltu and/or its Licensors and/or Suppliers and/or its Service Providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website, but excludes carriage by air performed by airlines in respect of any ticket obtained using the booking engine provided on the website, which is subject to the conditions of carriage and applicable international conventions.
When using the website you declare and agree:
If the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Traviltu reserves the right to:
All content of the Traviltu website is subject to copyright.
The website is for your personal and non-commercial use. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website.
The website, sister companies’ names, and any other product or trade names of Traviltu referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.
By using Traviltu mobile apps to access the Traviltu and/or any other sister Company Services (the "Mobile Service"), you accept and agree to be bound by the terms and conditions of the Traviltu website, herein this section, in addition to the rest of these Terms of Service. Your continued use of the Mobile Service is conditioned upon your compliance with these Mobile Terms.
By using the Mobile Service, you understand and agree that Traviltu has no obligation to maintain, support, upgrade, or update the Mobile Service, or to provide all or any specific content through the Mobile Service. You further understand and agree that we may access, collect, and use information, which may include personally identifiable information, which your mobile device automatically makes available to our mobile app, consistent with our Privacy Policy.
We will make every effort to maintain confidentiality when securing an online or mobile payment. This covers the security of your credit card details and other personal information. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.
If your booking or account shows signs of fraud, abuse, or suspicious activity, the website may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Traviltu accounts. If you have conducted any fraudulent activity, the website reserves the right to take any necessary Criminal and/or Civil legal action and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Traviltu Customer Care.
The website reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Traviltu’s systems, as well as its clients’ interests, are and remain, well-protected. Towards this end, Traviltu may take various steps to verify and confirm the authenticity, enforceability and validity of bookings placed by you. If Traviltu, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be authentic, enforceable or valid, and then Traviltu may cancel the said bookings at any time before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through Traviltu.
The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned.The carriage of passengers and their baggage may also be subject to the applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable legislation which may limit or stipulate the carrier's liability in certain circumstances.
Please click here to view our Privacy Policy.
Please click here to view our Flights Terms & Conditions.
Please click here to view our Hotels Terms & Conditions.
As a condition of use of the Traviltu website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.
In no event will the website be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will the website or any of its contractors, directors, employees, agents, third-party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the site (including any and all materials) or any reference sites, or (iv) any other interactions with the website, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or Two hundred Dirhams (AED 200), whichever is less.
The failure of the website to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Traviltu.
The website may contain links and pointers to internet sites maintained by third parties. The website does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us.
You assume sole responsibility for use of third-party links and pointers.
If you are dissatisfied with any aspect of the website or if you have any grievances about any of the services provided by the website please contact us.
How to reach traviltu:
Your use of the website and the terms and conditions is subject to the laws of the United Arab Emirates and you agree to submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. Nevertheless, the website reserves the right to bring proceedings to the courts of the country of your location.
Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. This form of indirect tax is applicable from 1st January 2018, on selected products and services that can be purchased on our website, as per the UAE law. For more information, please visit our FAQs here.
Traviltu Wallet is a convenient way to earn and redeem points on hotel and flight bookings. It acts as a virtual storage of your discounts in the form of points.Every now and then, Traviltu will roll out offers that offer cash-back in the form of Wallet points. In certain offers, you may get a split-voucher code that you can use to get an instant discount on your current booking in addition to cash-back as points added to your Wallet. Other offers may only give a cash-back without a discount. You can use these special voucher codes to earn points on your booking.
The points you earn will be added to your Wallet and displayed in the equivalent AED value. Every point earned equals AED 1.
You can use your Wallet points balance to pay for future hotel and flight bookings.
By opting to earn or redeem Wallet points on Traviltu bookings, you acknowledge that you have read and agreed to these terms & conditions:
Redeeming/pay using Wallet points:
Cancellations and amendments
General T&Cs
Please read our FAQs to learn more about My Wallet.
Traviltu may provide you with notices and communications by email, regular mail or postings on the site or by any other reasonable means. Except as otherwise set forth herein, notice to the website must be sent to info@traviltu.com
There is a technology called "cookies" which may be used by us to provide you with customized information from Traviltu websites or mobile application. A cookie is an element of data that a website or mobile application can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Traviltu’s websites or mobile application more user-friendly by, for example, allowing us to take you to the language site of last use so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set it up to notify you when you receive a cookie, so you can decide whether to accept it.
If you’d like to request for account or data deletion, you can do so by contacting us through our call center and WhatsApp channel. You can also delete your account through our iOS app. simply sign in with your registered email address or mobile number, and you can find the delete option within your profile details.
You can book for a limited number of travellers per transaction on the website. As we have a wide range of offerings, each offering may limit the maximum number. Infant-only bookings cannot be made online and unaccompanied minor bookings also need to be made via our call center or our offices.All reservations, including modifications and cancellations are subject to the Terms and Conditions, Customer Care Policy and General Conditions of Carriage.
Some destinations booked through the Traviltu website might require a visa. Obtaining such visas is the responsibility of the traveller. You must also have a valid passport with an expiry date that's accepted in all the countries you're planning to visit. More information on passport and visa requirements is available at the embassy of the destination you're travelling to.
The displayed fares may not include individual charges such as departure taxes, airport taxes, and passenger service charges. These charges are imposed by the airport or the aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities. These shall be communicated at the time of booking.
You are also advised to check with your doctor whether you are required to undergo immunization prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfill such requirements.
1. Cancellations can be requested by contacting our Customer Support Team at 920000997.
2. Cancellations are typically accepted up to 7 days prior to departure, but it may depend on the package. The policy may vary across different packages so please refer to the specific package’s cancellation policy before booking.
3. The flight part & insurance for the holiday package are non-refundable after the booking is paid and confirmed.
4. Whether a package is refundable, partially refundable or non-refundable depends on its cancellation policy. However, in most cases, the following rules apply depending on the date of cancellation:
Land services (Hotel, Transfers, Tours & Excursions):
Ø Fully refundable up to 14 days prior to departure date.
Ø Subject to a fee of 50% of the total amount from 7 to 14 days prior to departure date.
Ø Subject to a fee of 100% of the total amount from less than 7 days prior to departure date.
Ø Subject to a fee of 100% of the total amount in case of no show and early departure.
5. Rates are subject to availability at the time of booking.
6. The flight timings may result in you arriving early or departing late from your hotel. Our travel consultants will let you know flight times when you book so you can make suitable arrangements.
7. Traviltu reserves the right to modify or change the hotel in your reservation to another hotel from the same category in any force majeure cases (overbooking, blackout dates).
8. All flights are subject to the airline’s conditions of carriage.
9. Traviltu does not take any responsibility on the VISA services for packages. The customer needs to ensure that he/she is carrying relevant immigration documents on his/her own.
Providing you with access to view and book different kinds of temporary accommodations such as hotels, hotel apartments, villas, B&Bs, and hostels, Traviltu (will be referred to as Traviltu or ‘the website’ or ‘the company’ in future references) can be accessed through the mobile site, smartphone applications for iOS, Android and Windows.
If you decide to make a reservation through Traviltu, you are agreeing to the price stated as well as the terms and conditions mentioned on the website. Once the reservation is confirmed by the accommodation you have chosen, a confirmation email that includes the voucher (for prepaid accommodations) will be sent from Traviltu to the email used to make the booking. Traviltu reserves the right to reject bookings as set out in the ‘Right to cancel’ section below.
Information provided by Traviltu is sourced from numerous suppliers and accommodations. While Traviltu will take the utmost care to ensure that the most up-to-date information is displayed, we cannot guarantee that it will always be accurate and complete, as prices and other factors are subject to change and availability.
Prices displayed typically include service fees and taxes. The price breakdown is also displayed on the payment page of the booking. Some accommodations may have additional charges that have to be paid directly at the property - such as city tax, tourism fee, security deposit, resort fee, etc. - and these are not included in the total booking amount. In some cases, these will be mentioned on the accommodation details page under “Mandatory fees”.
The accommodation classification is based on the country's local standards. These standards can differ from one country to another. Sometimes, this classification is used as a general guide instead of an official rating. Customers need to understand that standards can vary between accommodations of the same class in different countries, as well as within the same country. They should also be aware that in some cases, the classification may be based on self-assessment by the accommodations. As a consequence, Traviltu does not guarantee the accuracy of accommodation classification and, to the maximum extent permitted by applicable law, does not accept any liability in relation to the classification displayed on the website.
Traviltu reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:
If a booking is rejected or cancelled by Traviltu and a payment has already been made, the total booking value will be refunded.
We also reserve the right to bar (or “blacklist”) users from Traviltu’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.
Traviltu might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being 'obvious'. Traviltu is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed.
Please be aware that all the prices mentioned on website and app are based on the dates and number of guests requested (unless indicated otherwise). Traviltu will typically display the rate inclusive of tax recovery and service charges (see below for more details) on the website and app, and display these additional tax recovery and service charges during the booking path.
The final amount a customer is requested to pay will be stated clearly before finalizing the booking. A detailed view of the payment will be shown before the booking is confirmed. Please verify every step of your reservation on the booking form.
What is included in the rate is displayed on the website and app (under the room selection section or prior to the final booking confirmation) and/or in the confirmation email/voucher.
The standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.
Insurance of any kind is not included in the rates.
Taxes collected directly at accommodation
Certain accommodations may charge an additional yet mandatory “resort fee” or occupancy tax (when applicable) for using certain services. This resort fee is collected directly from the guest and typically will not be included in the price offered on the website and app. However, it'll be mentioned in the provided accommodation description.
Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location and can change without prior notice.
The accommodation might also directly charge you on factors that include electricity, baggage handling, newspapers delivery, tourism and housekeeping. These charges are not controlled by Traviltu and are usually applied in certain markets such as the USA. However, optional fees that include minibar charges, parking, room service, movie rentals, the internet, food, beverages, and phone usage are almost never applied.
During certain high season periods, certain accommodations may make it mandatory for guests to purchase tickets for a gala dinner or event being hosted at the accommodation (e.g. for New Year, Christmas, Chinese New Year, etc.). Such charges might not be included in the room rates and will need to be paid directly at the property. In some cases, it may be listed under ‘Mandatory fees’ on the accommodation details page.
For certain accommodations, a transportation or transfer fee will be added to the room rate at the request of the accommodation, or if you request any transportation services. This is common for island destinations such as the Maldives, where you need transportation to reach the accommodation. Please note that Traviltu does not organize any transportation service at the moment. This is always organized and offered by or on behalf of the accommodation, which is responsible for such transportation services. Traviltu does not assume any liability for the quality, safety, frequency or service levels of such transportation services.
For more information regarding whether or not a service is included, get in touch with our support team at support@traviltu.comor the accommodation directly.
To offer more choice and better flexibility for your convenience, you might find that some rooms may have different options of when the payment for the booking is made, whether it is immediately or at a later date before the check-in date (‘Pay later’). Room options that can be paid for later will mention the following: ‘Pay later option available’. In this case, you’ll have the option to either pay later before the check-in date or right away. The ‘Pay later’ option is available on both the Traviltu website and app.
If you choose to pay immediately, the total amount of the booking will be deducted at the time of the booking in the currency the website offers (See the Currency Conversion section below for more info). Please note that your card must be valid and have sufficient funds in order to complete the booking. Some Traviltu vouchers are not valid for hotel bookings made using the ‘Pay later’ option and can only be redeemed with bookings that are paid for immediately.
Based on the web or app country selected, you will be charged in the local currency of the respective country. Traviltu.com payments are charged in Emirates Dirhams Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency above. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.
Dear Valued Visitor,
We are currently performing maintenance to enhance your experience on our website. During this time, online bookings may be temporarily unavailable.
However, we’re still here to assist you! You can book with us offline by WhatsApping us at +971 56 524 0107 or emailing us at info@rouvana.com.
We apologize for any inconvenience this may cause and appreciate your understanding. Thank you for your patience, and we look forward to serving you better soon!
Warm regards,
Rouvana Tours
